Frequently Asked Questions

Yes. Our medical staff is comprised of board-certified medical doctors.

The Health Center can provide a proof of visit, but does not have the authority to excuse missed classes, examinations, or assignment deadlines. Students are encouraged to communicate directly with their professors if their health will affect their schoolwork. The TCU Code of Conduct states,

When a student misses class for any reason other than an Official University Absence, the student is expected to follow the instructor’s policy as stated in the course syllabus. The student should contact his/her instructor as soon as possible after he/she knows the absence will occur or has occurred. If the cause of the absence is an illness, accident, or family emergency, each instructor should assist the student to make up any missed work.

The TCU Health Center is a primary care clinic. Appointments can be made by calling or visiting the Health Center. Patients will be assessed by a triage nurse to determine their medical needs. The Sexual Health Nurse Practitioner practices by appointment only.

No. The Health Center facilities and services are only available to TCU students.  Non-students will need to visit an outside health care provider or urgent care center.

Our psychiatric providers do not provide services for students who are only seeking ADHD medication. However, the TCU pharmacy is certified to fill prescriptions for ADHD medication prescribed by out-of-state providers. Please contact the pharmacy in the Health Center for more information.

That’s up to you. At age 18, your medical records cannot be released to anyone without your permission, including your parents.  Confidentiality is a priority for the Health Center. Medical records are strictly confidential and are only accessible to Health Center staff. Medical information will only be released with your written permission except in cases specified by law.

If you would like to release your medical information (or obtain medical information from another medical office) you will need to sign a Medical Record Release of Information Form.

Your private Health Care provider may call in or fax a prescription to the TCU Pharmacy.  You may also transfer a prescription from another pharmacy to the TCU Pharmacy.  Visit TCU Pharmacy for more information.

The TCU Pharmacy accepts most insurance pharmacy cards.  Please present your card to the pharmacist when filling a prescription.  You may call the TCU Pharmacy to see if they honor your prescription insurance.  If your insurance is accepted at the TCU Pharmacy, your TCU account will be billed for only the co-pay amount.  If you do not provide proof of prescription insurance at the time you pick up your medication you will be billed for the full amount of the prescription.  If you would like to pay for your prescription or over the counter medications, you may do so at the TCU Health Center front desk on the day of service.

Yes, the student health insurance plan offers a prescription drug program through Aetna to make it convenient for you to fill your prescriptions. When filling at an in-network pharmacy, there is no claim form to submit when you present your identification card (available on the Aetna Student Health website). At other pharmacies, you will need to pay in full and submit a claim. For more information, visit the Prescriptions Page on the Aetna Student Health website.

There is no charge to be seen by a Health Care Provider.  Services such as laboratory tests, x-rays, dressings, immunizations, and prescriptions are provided for a fee.  The charges associated with these services can be paid for by check or cash at the time of service or billed to your student account. The Health Center does not bill private insurance. We can provide you with an itemized statement so you can file a claim for reimbursement from your private health insurance company.

If a student is referred to a specialist or hospital, the costs of these services are solely the responsibility of the student. This includes transportation by ambulance if required.

Send an email to April Olmo at a.b.olmo@tcu.edu with your TCU ID Number and the dates of service.

You do not have to file a claim for services received at the Health Center if you have the student health insurance.  Charges will be covered at 100%.  This includes labs, x-rays, GYN exams and other services. This does not include prescription expenses.  You will need to file a claim for prescriptions obtained at the TCU Pharmacy.

You will also need to file a claim form for prescriptions filled at any pharmacy by sending in a claim form with a copy of your receipt. For information on how to fill out a claim form you may visit the Health Center or call the office at 817-257-7940.
Costs of services provided to students referred to other specialists or hospitals are the responsibility of the students. This includes transportation by ambulance, if required.  You will need to submit a copy of your insurance card to the provider.

Navigate to the Student Health Portal and use your TCU student login. Your username is your email without the @tcu.edu and without any periods. So, if your email is j.a.smith@tcu.edu, your username for the Student Health Portal is jasmith. Use your same password for accessing your email.

You may be prompted to accept the Information to be Provided to Service. This means that TCU is telling Medicat, our electronic medical records software, who you are. Know that only TCU Health Center and TCU Counseling & Mental Health Center staff have access to your TCU medical records. This is NOT a consent to share your medical records with the university.