Frequently Asked Questions

If I go to the Health Center when I am sick, may I get a note for missing class?

Do I have to make an appointment to see a Health Care Provider?

Will my parents have access to my health records at the TCU Health Center?

Can my private doctor call in a prescription to the TCU Pharmacy?  Can I transfer a prescription from my local pharmacy to the TCU Pharmacy?

Will the TCU Pharmacy accept my prescription card?

I have a friend visiting me from off-campus and he/she is sick.  Can I bring him/her to the Health Center to be seen by a doctor?

Will you bill my private insurance company for any charges incurred at the Health Center?

If I have the student health insurance, do I have to file a claim for services received at the Health Center?


 

If I go to the Health Center when I am sick, may I get a note for missing class?

The Health Center does not provide excuses for missed classes, examinations or assignment deadlines because of illness.  Please avoid Health Center visits during your scheduled class time except in the cases of severe illness or emergencies.  Students are encouraged to communicate directly with their professors concerning missed classes, assignments or exams.  The TCU Student Handbook contains the official policy on missed classes.

 

Do I have to make an appointment to see a Health Care Provider?

The TCU Health Center is a primary care clinic. Appointments can be made my calling or visiting the Health Center. Walk-in patients will be assessed by a Nurse Facilitator to determine their medical needs. The Women’s Health Nurse Practitioner practices by appointment. Please visit Women’s Health to complete the online appointment request form.

 

Will my parents have access to my health records at the TCU Health Center?

Once a student has turned 18 years of age, your medical information cannot be released to anyone without your permission, including parents.  Confidentiality is a priority for the Health Center.  Medical records are strictly confidential and are only accessible to Health Center staff.  Medical information will only be released with written permission from the patient, except in cases specified by law.  If you would like to release your medical information (or to obtain medical information from another medical office) you will need to sign a Medical Record Release of Information Form .

 

Can my private doctor call in a prescription to the TCU Pharmacy?  Can I transfer a prescription from my local pharmacy to the TCU Pharmacy?

Your private Health Care provider may call in or fax a prescription to the TCU Pharmacy.  You may also transfer a prescription from another pharmacy to the TCU Pharmacy.  Visit TCU Pharmacy for more information.

 

Will the TCU Pharmacy accept my prescription card?

The TCU Pharmacy accepts most insurance pharmacy cards.  Please present your card to the pharmacist when filling a prescription.  You may call the TCU Pharmacy to see if they honor your prescription insurance.  If your insurance is accepted at the TCU Pharmacy, your TCU account will be billed for only the co-pay amount.  If you do not provide proof of prescription insurance at the time you pick up your medication you will be billed for the full amount of the prescription.  If you would like to pay for your prescription or over the counter medications, you may do so at the TCU Health Center front desk on the day of service.

 

I have friend visiting me from off-campus and he/she is sick.  Can I bring him/her to the Health Center to be seen by a doctor?

The Health Center facilities and services are only available to TCU students.  Non-students will need to visit an outside health care provider or urgent care center.

 

Will you bill my private insurance company for any charges incurred at the Health Center?

There is no charge to be seen by a Health Care Provider.  Services such as laboratory tests, x-rays, dressings, immunizations and prescriptions are provided for a fee.  The charges associated with these services can be paid for by check or cash at the time of service or billed to your student account. The Health Center does not bill private insurance. We can provide you with an itemized statement so you can file a claim for reimbursement from your private health insurance company.

 

If a student is referred to a specialist or hospital, costs of these services are solely the responsibility of the students. This includes transportation by ambulance, if required.

 

If I have the student health insurance, do I have to file a claim for services received at the Health Center?

You do not have to file a claim for services received at the Health Center if you have the student health insurance.  Charges will be covered at 100%.  This includes labs, x-rays, GYN exams and other services. This does not include prescription expenses.  You will need to file a claim for prescriptions obtained at the TCU Pharmacy.

 

You will also need to file a claim form for prescriptions filled at any pharmacy by sending in a claim form with a copy of your receipt. For information on how to fill out a claim form you may visit the Health Center or call the office at 817-257-7940.
Costs of services provided to students referred to other specialists or hospitals are the responsibility of the students. This includes transportation by ambulance, if required.  You will need to submit a copy of your insurance card to the provider.

 

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