Q. If I go to the Health Center when I am sick, may I get a note for missing class?
A. The Health Center does not provide excuses for missed classes, examinations, or assignment deadlines because of illness. It is best that you visit the Health Center during your free time except in cases of severe illness or emergencies. Free time is any time you are not scheduled for class or examinations. As a TCU student, you must assume responsibility for communicating directly with your professor concerning missed classes, assignments, or exams. You will find the official "Missed Classes" policy in your current Student Handbook.
Q. Do I have to make an appointment to see a Health Care Provider?
A. The TCU Health Center is a primary care walk in clinic. No appointment is necessary for primary care visits. To see our Advanced Nurse Practitioner whom specializes in Women's Health Services (GYN) you must make an appointment by visiting the Female Health portion of this website.
Q. Will my parents have access to my health records at the TCU Health Center?
A. In the U.S.A., once you have turned 18, your medical information can not be released to anyone without your permission, even to your parents. Confidentiality is a part of our care. Medical records are strictly confidential and are seen only be the Health Center staff. Students are protected under patient/provider confidentiality provisions. Medical information will only be released with written permissions from the patient, except in cases specified by law. If you would like to release your medical information (or to obtain medical information from another office) you will need to sign a "Medical release of information" form.
Q. Can my private or home town Health Care Provider call in a prescription to the Health Center Pharmacy?
A. Your private Health Care provider may call in a prescription to, or fax, the TCU Pharmacy. You may also transfer a prescription from your local pharmacy to the TCU Pharmacy. Visit the TCU Pharmacy's web page for more information.
Q. Will the Health Center Pharmacy accept my Prescription Card?
A. The Health Center Pharmacy accepts most insurance pharmacy cards. Please present your card to the pharmacist when filling a prescription. You may call the TCU Pharmacy to see if they honor your prescription insurance. If your insurance is accepted at the TCU Pharmacy, your TCU account will be billed for only the co-pay. If you do not provide proof of prescription insurance at the time you pick up your medication you will be billed for the full amount of the prescription. If you would like to pay for your prescription or over the counter medications, you may do so at the TCU Health Center check-out desk on the day of service.
Q. Does the TCU Pharmacy sell over-the-counter medications and products?
A. Yes, the pharmacy does offer a variety of common medications and personal products for your convenience.
Q. I have a friend visiting me from off-campus and he/she is sick. Can I bring him/her to the Health Center to be seen by a doctor?
A. The Health Center facilities and services are only available to TCU students. Non-students will need to visit an outside health care provider or urgent care center.
Q. Will you bill my private insurance company for any charges incurred at the Health Center?
A. There is no charge to be seen by a Health Care Provider. Services such as laboratory tests, x-rays, dressings, immunizations, and prescriptions are provided. The charges associated with these services can be paid for by check or cash at the time of service or billed to your university account. The Health Center does not bill private insurance but can give you an itemized statement so you can file a claim for reimbursement from your private health insurance company.
Costs of services provided to students referred to other specialists or hospitals are the responsibility of the students. This includes transportation by ambulance, if required.
Q. If I have the student health insurance, do I have to file a claim for services received at the Health Center?
A. You do not have to file a claim for services received at the Health Center. Charges will be covered at 100%. This includes labs, x-rays, GYN exams, and other services. This does not include prescription expenses. You will need to file a claim for prescriptions obtained at the TCU Pharmacy. Your will need to file a claim form for prescriptions filled at any pharmacy by sending in a claim form with a copy of your receipt. For information on how to fill out a claim form you may visit the Health Center or call the office.
Costs of services provided to students referred to other specialists or hospitals are the responsibility of the students. This includes transportation by ambulance, if required. You will need to submit a copy of your insurance card to the provider.
Claim forms are available at the following locations:
At the TCU Pharmacy window.
At the check out desk in the Health Center.
Download one by clicking HERE.